Track Your Customer Service Efforts & Enhance Customer Satisfaction
Identify your top team members by measuring how many customers they’re supporting, and the tickets they are closing.
When measuring your customer support activity, it’s usually best to measure one month against others, to identify patterns and behaviors. This is useful to eliminate anomalies due to vacations, holidays, or other periods of employee absence.
The “Help Desk Requests Stats” page is where you will track your Help Desk/customer service efforts. Track when requests were created, resolved, or unresolved. Monitor the success rate of your customer success efforts and see which of your customer success reps are performing the best.